Claire is a highly respected and experienced ITSM and online education specialist. She is an ITIL expert, PRINCE2 Practitioner, holds COBIT and ISO 20000 qualifications and has been involved in the TSO publication of a range of ITIL titles. She is also a member of the ATO Advisory Council, an independent group that lobbies on behalf of accredited ITIL training organisations and Deputy Chair of the itSMF Publications Committee.Previous: QA, NHS, Centrix
Lynda has industry recognition as a thought leader in Service Management and Strategic Sourcing. She is a co-author of the International Standard, ISO/IEC 20000. She is a member of the BSI committee and represents the UK on the ISO committee for Service Management . She is qualified with the ITIL Master Certificate, ISO20000 consultant and ISO27001 Lead Implementer. Previous: Global Head of Service Management, Strategic Director Fox IT
Ian is a thought leader in vision, strategy, digital transformation and the role of the CIO and IT in leading and transforming organizations. He was named as a finalist in the British Computer Society’s CIO of the Year award in 2011 and ranked in the top 100 UK CIOs for 2012 by CIO Magazine. Writer for The Business Leader, The CIO Leader and CIO Magazine.
John has been an itSMF contributor for over 20 years and as part of the original BSI BS15000 development team was instrumental in fast-tracking to ISO20000 with continuing with ongoing development. After taking early retirement from the OGC, where he was ITIL Manager, he is now an independent, and certified ISO 20000 and ISO27001 consultant and auditor. Previous: EXIN, itSMF UK, OGC
Ian's submission on Assessment & Benchmarking was voted top submission at the itSMF 2012 Conference and he also picked up Project of the year. Ian is a recogonised leader in the use of EFQM and ITIL frameworks, working collaboratively with suppliers, vendors, industry bodies to deliver sustained, externally validated and innovative improvements to IT business performance. Ian is also a member of the Advisory Board for the Corporate IT Forum. Previous: Co-operative Banking Group, Barclays Bank
Martin spent 10 years with Artemis and a further 10 years with LANDesk. During this time he Project Managed international software implementations and was responsible for two of the UK's largest, award winning and award nominated, shared services innovations. He is now an independent consultant specialising in business improvement, assessment and benchmarking services. Previous: Mitsubishi Electric, RoyalBlue, Touchpaper, MSc IT
Ian has spent 20+ years in the financial services industry leading business change and programme management. He has a proven track record in delivering complex multi vendor projects and establishing effective service managed operational environments with a focus on long term strategic goals and day to day detail. He is now one of the foremost Linkedin bloggers contributing to improved ITSM and Project Management delivery. Previous: Co-operative Banking Group, Barclays Bank, HBOS, HMRC
Steve led KPMG's IT Service Management capability, helping clients optimise their organisation, processes and tools to deliver efficient IT services. He is now the Director of an independent IT consultancy specialising in the design and implementation of Service Integration & Management (SIAM), ITSM and IT Transformational change programmes. Steve was also lead author for the itSMF publication 'Service Level Management: A Practitioner's Guide'. Previous: KPMG, PTS Consulting, Fox IT, Nat West
Justin is a Director of an advisory and service delivery governance firm that enables organisations to make major sourcing decisions. Justin has been involved in enterprise service management for many years and has been involved with delivery of service management solutions including Remedy, Assyst and HP's tool set. At MSS he now makes use of intelligent cloud based assessment solutions to enhance business focused decision making and is also a specialist in governance and performance tools, promoting best practice service delivery. Clients include Astra Zeneca and Ordnance Survey. Previous: SourceCode/K2. The Innovation Group, Stream International, Corviz, Peregrine Systems
Paul specialises in transforming business capability through process re-engineering, developing service strategy, improving communication, customer engagement and workforce productivity. He has worked with many Global and European clients to shape and embed transformational change across business, technology and service layers. He has led leading multi-disciplinary teams, aligning service delivery capability with high-level commercial strategy. Paul is also a member of the Service Design Network and the People and Education ESC Previous: Abbey National, Santander, Multiple Government Clients, Thomson Reuters, Cable and Wireless, Wolseley
Bruce is the Services Director for Managed Service Solutions., an advisory firm that enables organisations to make major sourcing decisions. He is currently responsible for Innovation, Service Improvement and Program management, delivery and governance across a portfolio of work being delivered to a major global FMCG on behalf of a managed services provider. He is an outsource advisory expert and took the lead program management role in the outsource of Skills Development Scotland and Scottish Enterprise to Atos Origin, a £40m contract which was the largest public sector outsource of 2009 in Scotland. Previous: Computacenter, BT, Dell, Alfred McAlpine
Qualified to 'Expert' in both ITIL and ISO/IEC 20000, Stuart delivers both consultancy and education engagements, bringing experiences gained from consultancy projects into the class room. For Stuart it's not just about the frameworks, it's about taking IT Service Management to the next level. Stuart is a member of the itSMF Certification and Standards subcommittee and is recognized as a Distinguished Professional in Service Management (DPSM). Acknowledged by the itSMF in 2012 as a finalist in the industry awards ‘Contributor of the Year’
Previous: ISO 20000 Consultant for a London based law firm, Stockport MBC and a global brand in the payments business.