John Barben - ITSM product development manager. Government, Defence, Project Control, and Earned Value consultant (Exsto)

John specialises in changing enterprises by implementing programme and project management improvements and sophisticated project control techniques in conflicted vendor/supplier engagements. He was also responsible for product development at RoyalBlue, driving a highly successful ITIL aligned and certified service desk solution. 

Previous: Charteris, RoyalBlue, Artemis, PRINCE2 Practitioner

Ben Clacy - Ex itSMF UK Chief Executive Officer, SFIA Foundation (Skills for the Information Age) Board Member

Ben had worked with the itSMF for 7 years and was itSMF UK CEO in 2010 - 2014. Ben was responsible for all aspects of the organisation including Sales, Marketing, Product development and event management. As well as developing and maintaining the underpinning member-value for the itSMF, he is also on the SFIA board. Ben was the key itSMF UK internal sponsor for the Monitor Project. He has now moved on to an exciting new challenge within the NHS.

Previous: itSMF International

Peter Field - Risk, quality, compliance, and audit assessment expert (M2S2)

Over the past 25 years, Peter has held senior roles within leading technology companies, public sector organisations and FTSE 100 companies. A business graduate with deep technical experience, Peter is able to understand the needs of organisations and design, develop and lead the delivery of effective customer information solutions. Peter has significant experience in development and delivery of discovery, risk, quality, compliance and audit assessments across Policing, Government (central and local), NHS and large corporate bodies.



Phil Hames - SaaS, software licencing and asset management expert (The Business Software Centre)

Phil has extensive experience in the software industry. During his time he has helped many public and private sector clients introduce methods of asset management and software license controls that both assist with compliance and significantly reduce operational costs. Taking this a step further, over the past 8 years Phil has guided TBSC in the development of new technologies that make software available on a 'pay as you go' basis and systems that allow users to track software usage by the minute, including monitoring of SaaS technologies. Phil's target is to help eliminate waste and improve efficiency.

Previous: Inuit, Xerox, Thorn EMI Computer Software


Zak Harding - SaaS, Service-Now, ITSM, Software Asset Management, Asset and Configuration Management Account Manager (Partners in IT)

Zak brings previous real life experience as an IT Manager to assist in building business cases for products and services that organizations need.  He now specialises in the Service-Now ITSM SaaS suite and the innovative NextThink IT user analytics solution. He also has extensive background in delivery of Software Asset Management and Systems Management solutions.

Previous: Snow Software, Civica, LANDesk, Touchpaper

Lionel Johnstone - EMEA Partner Sales Director | User-Centric Proactive IT Management | Virtualisation/VDI, Cloud, Mobility, & SLA Mgt (Aternity)

Lionel works with a leading edge solution providing proactive user centric monitoring of applications and devices, dramatically reducing business disruption and increasing user productivity. He has worked for many years, as an expert in SaaS products, system management and service desk solutions, with global enterprise and public sector customers helping to build business cases to enhance service delivery.

Previous: ServiceNow, LANDesk, Touchpaper

Rob Legge - Project Management thought leader and international speaker. Founder and Managing Director of EPS Consulting

Rob has 25 years' experience in the project management industry. He has held a number of posts with Artemis International, Global portfolio, programme and project management vendor. He spent 10 years running the EMEA business and was responsible for a wide variety of innovations adopted by the project management world. He also was responsible for creating pioneering teams that move portfolio management from Gartner theory to practical implementation. He now runs his own consultancy with major MOD and overseas clients benefiting from a pool of seasoned project management experts.


Tony Marks - Project Management Author, FAPM, FInstLM, FCMI, APMP, P2P, PMP Managing Director (2020 Business Insight)

With 32 years project experience Tony is qualified to the highest level in multiple project management methodologies and lectures on the University of Aberdeen's MSc in Project Management. He is a regular contributor to industry publications and the author of 20:20 Project Management and now runs one of the UK's premier Project Management training and consultancy organizations.

Previous: Worldwide Learning, BusinessLab, Artemis, BT

Adrian Sutton - Business Transformation and Strategy Consultant

Adrian has over 10 years experience of developing and delivering major business improvement projects and programmes. He has delivered a wide range of complex change and business strategy assignments into both the Public and Private sector, engaging with multiple service delivery partners and senior government officials.

Previous: British Aerospace, Motorola, Tinopolis


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